Delivery Policy
Delivery/Setup/Pickup
Access to event location must be secured and confirmed by the Client to ensure timely setup. Winnet Luxury Decor cannot be held responsible for delays (or incomplete décor) if a reasonable amount of time is not allowed to complete delivery/setup services. Delivery to additional locations (i.e., hotel/home/church, etc.) not mentioned in the order will incur additional delivery and setup fees. In the event of setup or pickup delays caused by such parties as but not limited to the caterer, baker, venue, DJ, band, wedding
Delivery of Rental/s
Lessee shall be present onsite during delivery and installation to personally inspected them rented property to find it to be in good working and unbroken condition when received. It is the Lessee sole responsibility to ensure the event space is suitable and appropriate for safe delivery and installation of all Rental/s. If the event venue has more than 4 exterior or interior steps, no access ramp or accessible elevator and the event space is not on the main floor please inform us. It affects the number of members assigned to the delivery and possible pricing. We do not allow any non-employees to assist with the lifting of any rental items. This can affect our ability to complete the setup in a timely manner and cause additional fees according to the time used to complete task. No Refunds will be granted on rentals whether used or not once they have left our warehouse.
STANDARD DELIVERY AND PICKUP FEE
includes delivery, setup, and return breakdown with pickup of all decor items we provided:
Starts at $110 for locations within 30 miles of studio.
Additional $2 per mile for areas beyond standard delivery zones.
Based on the size of the order, setup logistics, labor, and time.
Additional $50 for after MIDNIGHT (11:59PM) and next day before 9am.
DELIVERY + STANDARD SETUP ONLY
includes delivery and setup only
Starts at $95 applicable for events that does not require a us to return and pickup any reusable framework or rentals.
Additional $2 per mile for areas beyond standard delivery zones.
Based on the size of the order, setup logistics, labor, and time.
Delivery and Pick Up
Our standard delivery times are between 9.00am and 18.00pm Monday through Friday. Different rates may apply for delivery or collection outside of these hours, on the weekend or public holidays. For pick up, we will need to verify.
Every order requires a minimum amount to qualify for service/delivery—the order minimum is based on miles from Little Elm, TX, 75068.
Distance
Order Minimum
< 10 miles
$375
> 10 miles
$575
> 25 miles
$950